SPRING SALES 2020: €20 OFF ORDERS OVER €200

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Warranty

Products are covered by 1 year’s warranty, subject to terms and conditions.

We sell most spares online, if you require something that isn't listed we may be able to supply the part. You can enquire at: sales@tacsupreme.com

All of our products undergo vigorous checks before they are dispatched. However, in the unlikely event that you receive a damaged/faulty item(s), please contact us at sales@tacsupreme.com.

Return & Refunds

Please contact us within 14 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

If you’ve told us within 14 days of receiving their goods that you want to return, you don’t have to provide a reason.

For full details, please see our Returns Policy. All returns must be in original condition with packaging intact.

If you’ve told us within 14 days of receiving their goods that you want to cancel, then, you'll have another 14 days to return the goods once you’ve told us.

We will refund you within 14 days of receiving the goods back. You don’t have to provide a reason.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

Please fill and submit our Product Replacement and Warranty Claim Form. We will contact you regarding the return and replacement of your product.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Accounts

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

1. Quick checkout process
2. Easily view your order status and order history
3. Receive updates detailing our new releases and special promotions

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

Payments

All of our transactions are based in EUR. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Orders

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorised. If the credit card has already been authorised for the purchase and the order is cancelled, we will issue a credit to the original method of payment. 

Any cancellation made after an order has been placed, will be subject to a cancellation fee of EUR 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

If something is still missing, please contact us immediately.

All orders are handled and shipped out from our warehouses in Asia and/or in the EU. Please allow extra time for your order to be processed during holidays and sale seasons. 

We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

Shipping & Delivery

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

The prices displayed on our site are tax-free in EUR, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

LED and Flashlights

Lumen (denoted by LM) is a measure of the total amount of visible light (to the human eye) from a lamp or light source. The higher the lumen rating the 'brighter' the lamp will appear.

LEDs are incredibly energy efficient because they generate almost no heat. This allows all the electrical energy to be used to generate light. Therefore extending the life of a battery.

Alkaline torches will function with rechargeable batteries, but we do advise against this. The lamp life is cut drastically by doing so. Also, this will void the lights safety approvals.